About Us

JOB OPENINGS


PRINT AND DIGITAL PRODUCTION ARTIST/GRAPHIC DESIGNER

Description

Infobase is seeking a full-time print and digital production/graphic designer in our New York office. The ideal candidate is experienced in both print and digital production design.

Responsibilities include, but are not limited to:

  • Create, revise, and/or prepare through print and/or final PDFs: flyers, brochures, bookmarks, ads, covers, catalogs, and other print materials
  • Create digital art and ads for websites and online products
  • Resize and produce art in various formats/file types for multiple use
  • Promotional emails: design (and deploy a plus)
  • Maintain brand consistency throughout all projects

Qualifications:

  • Must be detail-oriented, organized, and able to meet deadlines
  • Must be able to manage quick-changing priorities and handle multiple projects at one time
  • Proficiency in Adobe InDesign, Photoshop, Acrobat, and Illustrator a must
  • Eye for composition and image cropping
  • Knowledge of HTML/basic coding a plus
  • Knowledge of PowerPoint a plus
  • Excellent verbal and written communication skills a plus
  • Strong typography skills a plus

Education Requirements:

Minimum: 2 Year Associate Degree in related field.

Preferred: 4 Year BFA Design or related field.

We offer a competitive benefits package offered through TriNet.

Infobase Holdings is an Equal Opportunity Employer.

How to Apply

Click here to apply.

ASSISTANT TO THE CONFERENCE AND TRADE SHOW MANAGER

Description

Infobase seeks an enthusiastic and organized full-time assistant to work alongside our conference manager in NYC. The primary responsibilities include assisting with logistics for participation as an exhibitor at trade shows, and coordinating sales team needs for these trade shows.

Responsibilities include but are not limited to:

  • Registering for exhibit space at trade shows
  • Ordering trade show services
  • Booking accommodations for employees
  • Collecting and shipping trade show materials
  • Basic administrative tasks such as preparing trade show reports in Microsoft Word and updating trade show budgets in Microsoft Excel
  • Provide assistance to sales team after hours and weekends when needed
  • Ability to travel domestically if needed

Qualifications:

  • Bachelor’s Degree
  • 1-3 years experience in a similar role
  • Ability to prioritize and multitask
  • Proficient in Microsoft Office (Specifically Word, Excel)
  • Attention to detail
  • Must be able to lift at least 30 lbs.

We offer a competitive benefits package offered through TriNet.

Infobase Holdings is an Equal Opportunity Employer.

How to Apply

Click here to apply.

PRODUCT SUPPORT MANAGER

Description

This position is responsible for leading the product support team to address technical issues experienced by customers across all Infobase digital products and using multiple communication channels—email, phone, and live chat. This position provides strategic leadership and direction for the delivery of pre- and post-sales services and support to clients/customers. You will manage all facets of customer retention (CRM) including participating in the resolution of customer concerns and defining and developing a customer contact strategy. You will also provide direct supervision to other support personnel in your group.

Primary duties and responsibilities:

Resource Management:

  • Oversees full-time Product Support staff
  • Manages priorities for day-to-day tasks
  • Mentors the product support staff in best practices for customer service
  • Manages implementations of third-party discovery services

Customer Support:

  • Handles high-level product support for key customers
  • Handles non-standard authentication requests
  • Assists product support team and sales reps with answers to complex technical questions
  • Addresses and diffuses any customer complaints
  • Provides customer feedback about products to the appropriate departments
  • Works directly with customers to ensure seamless integration with various third-party discovery tools and SSO solutions

Sales Support:

  • Completes all customer documentation regarding data security
  • Works directly with sales managers to support RFP requests

Knowledge, skills, and abilities required:

  • Outstanding organizational skills and meticulous eye for detail
  • Ability to make quick judgment calls and prioritize tasks under high pressure
  • Ability to understand and determine root cause and propose effective solutions
  • Background in customer service or technical support
  • At least 1 year of experience in a managerial role
  • Bachelor’s degree or higher in a related field
  • Working knowledge of help desk ticketing systems; intimate knowledge of Zendesk a big plus
  • Working knowledge of bug tracking/project management systems
  • Excellent presentation and online demonstration skills
  • Team motivation and training skills
  • Strong interpersonal skills
  • Strong technical writing skills
  • In-depth knowledge in web authentication and SSO Integration
  • In-depth knowledge in data management and delivery
  • Experience in the education market a plus

How to Apply

Click here to apply.

ASSISTANT DATABASE EDITOR

Description

Infobase Holdings seeks an enthusiastic Assistant Database Editor that is willing to bring their hard work and expertise to our company. This role will work with the editor-in-chief for reference databases and eBooks in the fields of career guidance and health for high school, college, and general readers.

Duties include, but are not limited to, the following:

  • Data curation in multiple content management systems
  • Testing and monitoring content on live sites and in eBooks
  • Online research
  • General editorial and administrative tasks, such as copyediting, proofreading, and HTML coding
  • Photo research as well as write captions, process image files, and manage image libraries

Qualifications:

  • Candidates must have strong editing and writing skills and a proven ability to complete projects independently, within project guidelines, and on time
  • A working knowledge of HTML
  • Proficiency in MS Word, Excel, and Photoshop
  • Familiarity with the Chicago Manual of Style is recommended
  • Knowledge of relevant subject areas is a plus
  • Bachelor’s degree
  • 1+ years’ experience

How to Apply

Click here to apply.

WORDPRESS DESIGNER/DEVELOPER

Description

Infobase is looking for highly motivated and skilled Designer to join our digital products team. The designer will work with product team to conceptualize, design, and maintain product interfaces and overall user experience for Infobase’s portfolio of web and software applications serving the education and library communities. The Designer will be responsible for design of the end-to-end user experience, including user workflows, layouts, photoshop mockups of specific screens and/or components.

Responsibilities:

  • Manage UX/UI best practices with all products
  • Code and implement WordPress sites from Photoshop layout through html/CSS to a custom theme, functions, and plugins
  • Design and implement new features, enhancements, and content of existing websites
  • Maintain and create detailed mockups of designs that can be used by the development team to code user facing functionality
  • Create wireframes and define user flows
  • Manage and support the creation of design assets for site development
  • Collaborate with the Product and Editorial team to establish visual design systems
  • Build consensus around strategic design choices through design reviews and presentations
  • Redesign and improve all product design

Requirements:

  • Experience in customizing and implementing WordPress
  • Strong knowledge of current web development languages (including HTML5, CSS3, PHP/MySQL)
  • Solid understanding of grid-based design, layout, typography, color and other design principles
  • A current portfolio demonstrating strong user interface and visual design work
  • Expertise with Photoshop, Fireworks, or similar tools
  • Ability to work well in a highly collaborative environment and take lead on some projects
  • Contribute to multiple projects simultaneously and meet deadlines
  • Understanding of HTML, CSS, and browser capabilities
  • Experience with designing for touch and/or mobile interfaces

How to Apply

Email your resume or fax it to: (917) 339-0009