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Support Hours and Contact Information

Our Technical Support staff is available to answer your questions Mon–Fri between 9:00 AM and 5:00 PM ET.

Online Databases
Database.Support@InfobaseLearning.com: 1 (800) 322-8755, Press (7)

Films On Demand
Video.Support@InfobaseLearning.com: 1 (800) 322-8755, Press (6)

eBooks
eBook.Support@InfobaseLearning.com: 1 (800) 322-8755, Press (5)

eLearning Modules
Database.Support@InfobaseLearning.com: 1 (800) 322-8755, Press (7)

Learn360
Support@Learn360.com: 1 (877) 279-4090

Phone/Email Guidelines

  • Technical Support via phone, email, or live chat will be readily available during the business hours of 9:00 AM to 5:00 PM ET, Monday thru Friday. Please use the specified contact information listed above for prompt and expert service.
  • To help ensure accurate results, please provide as much detail as possible regarding your question/issue and allow up to 24 hours for a response from our Technical Support team.

Support Center Guidelines

  • Infobase now offers a publicly accessible Support Center available online at: http://support.infobaselearning.com/index.php?/Default
  • The Infobase Support Center offers up-to-date product-specific user guides, FAQs, video tutorials, help articles, and much more.
  • Technical support via Live Chat is also available for select products. An icon is displayed on the left side of the product support site.