Contact Us

Support Hours and Contact Information

Our Technical Support staff is available to answer your questions Mon-Fri between 9:00 AM and 5:00 PM EST.

Online Databases  1-800-322-8755 Press (7)

Films On Demand 1-800-322-8755 Press (6)

eBooks 1-800-322-8755 Press (5)

eLearning Modules  1-800-322-8755 Press (7)

Learn360 1-877-279-4090

Phone / Email Guidelines

  • Technical Support via phone, email or live chat will be readily available during the business hours of 9:00 AM to 5:00 PM EST, Monday thru Friday. Please use the specified contact information listed above for prompt and expert service.
  • To help ensure accurate results, please provide as much detail as possible regarding your question / issue and allow up to 24 hours for a response from our Technical Support team.

Support Center Guidelines

  • Infobase now offers a publicly accessible Support Center available online at:
  • The Infobase Support Center offers up-to-date product specific user guides, FAQs, video tutorials, help articles, and much more.
  • Technical support via Live Chat is also available for select products.  An icon is displayed on the left side of the product support site.